In an effort to improve patient access to dermatology services in Central Alberta we have initiated an automated phone service for clinic visits. It is hoped that this service will not only assist our patients in remembering their appointments amidst the hustle and bustle of life but will also help us to reduce patient wait times.
To promote efficient access to our clinic, we require that any appointment that is no longer needed or unable to be kept be cancelled with advanced notice. Cancellations must be made between 8:30 a.m. and 4:30p.m. on workdays at least one full business day before the scheduled appointment. Cancellations must be done over the telephone by speaking directly to one of our scheduling professionals. Patients will not be charged for an office visit if a cancellation is made 24 hours before their appointment.
In the event an appointment is missed or cancelled with less than 24 hours’ notice or no notice, a $50 charge will be billed for a clinic visit or a $200 fee will be billed for a missed surgical appointment. If a second no-show or same day cancellation occurs, we reserve the right to not rebook a patient.
This policy is in effect for all appointments at our office, including medical, cosmetic and surgical appointments. We want to thank our patients for their courtesy. We appreciate that the vast majority of our patients call with advance notice to allow us to rebook, reschedule and fill appointment times that are no longer needed.